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IP Dispatch and Recording Advantages and Best Practices: A PowerSouth Case Study

Gilbert, SC — Analog communications systems are nearing the end of their life cycle - they are too cumbersome to serve the needs of today's mission-critical contact centers. Forward-thinking organizations like PowerSouth Energy Cooperative are realizing that the latest IP-based dispatch consoles and communications recording technologies do everything that traditional ones can, but they do it ...

Authors: PoliceOne

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